Terms and Conditions
Last updated: 13 September 2026
These Terms and Conditions apply to goods and services supplied by Kirstin Tuddenham, trading as Create and Cherish Events (referred to as “Create and Cherish”, “we”, “us” or “our”).
Contact details
Create and Cherish Events
50 Keepers Wood Way
Chorley
Lancashire
PR7 2FU
Telephone: 07739 540410
Email: [email protected]
Please read these terms before placing an order or confirming a booking. Nothing in these terms limits any rights you have under UK consumer law.
1. Our services
We provide bespoke balloon decorations, personalised balloon gifts, event installations, hired backdrops and props, corporate displays, professional balloon training and related services. We may also coordinate work through trusted subcontractors or members of the Create and Cherish Balloon Network.
The exact goods, services, designs, quantities, hire items, dates, locations and prices included in your booking will be set out in your quotation, order confirmation or invoice.
2. Enquiries, quotations and bookings
Submitting an enquiry through our website, social media, email or any other channel does not create a booking.
A booking is confirmed only when:
we have confirmed availability and accepted the order in writing;
you have approved the quotation or order details; and
we have received any deposit or payment requested.
Quotations are valid for the period stated on them. Dates and stock are not reserved until the booking is confirmed. If an obvious pricing or description error is discovered before acceptance, we may correct it and give you the choice of accepting the corrected quotation or cancelling without charge.
3. Prices and payment
All prices are in pounds sterling. Any delivery, installation, collection, travel, parking, venue, access or other additional charges will be shown or explained before the booking is confirmed wherever reasonably possible.
The payment schedule, including any deposit and final balance date, will be shown on your quotation, order confirmation or invoice. Payment must be received by the stated deadline. We may pause design work, decline to begin production or installation, or release a reserved date if payment is overdue after we have contacted you.
Any deposit forms part of the total price. If you cancel, we will retain only the amount reasonably required to cover work already completed, materials ordered, costs incurred and losses that we cannot reasonably avoid. Any balance due back to you will be refunded.
4. Designs, colours and customer approval
Our work is individually designed. Inspiration photographs may be used to communicate a style, but we will not promise an exact copy of another artist’s work.
Balloon colours may appear differently on screens and can vary slightly between manufacturers, batches, lighting conditions and surrounding décor. We will use reasonable care to achieve the agreed colour palette and overall design.
You are responsible for checking all names, ages, dates, spellings, colours, quantities, addresses, venue details and other personalised information before approval. Please tell us immediately if anything is incorrect. Changes requested after approval may not be possible and may carry an additional charge, which we will agree with you before proceeding.
Where a particular product becomes unavailable, we will contact you if the proposed replacement would materially change the design. We may make minor substitutions of equal or better quality where they do not materially alter the agreed appearance or value.
5. Personalised and made-to-order goods
Most of our balloon displays are created to order and many are personalised. Once production or personalisation has begun, changes or cancellation may be limited because the goods cannot readily be resold.
Any statutory cancellation rights that apply to your purchase remain unaffected. However, the usual cancellation right for distance purchases does not generally apply to goods made to your specifications or clearly personalised. This does not affect your rights where goods are faulty, not as described or not supplied with reasonable care and skill.
6. Collection orders
Collection is from the location and at the time agreed in your confirmation. Please arrive in a vehicle large enough to transport the display safely and follow any handling instructions provided.
Responsibility for the display passes to you when it is collected. We are not responsible for damage caused after collection by unsuitable transport, handling, heat, cold, sharp objects, pets, children or failure to follow our instructions.
If you cannot collect at the agreed time, please contact us as soon as possible. Because balloons have a limited usable life, we cannot guarantee their condition after the agreed collection time where a delay is outside our control. A missed collection does not automatically entitle the customer to a refund where the order was made correctly and available as agreed.
7. Delivery
Delivery is available only where confirmed by us. For smaller retail or celebration orders, local delivery is generally available where the total order value is £40 or more. Delivery charges are quoted separately and depend on location, timing, access and the size of the order.
You must provide a complete and accurate delivery address, contact number and any relevant access information. Please ensure that someone is available to receive the order at the agreed time unless we have agreed another arrangement in writing.
We will take reasonable care to meet agreed delivery times. Times may be affected by traffic, weather, venue access, road closures or other circumstances outside our reasonable control. If a significant delay occurs, we will contact you as soon as reasonably possible.
8. Venue access and event installations
You are responsible for obtaining permission from the venue for the installation and for providing accurate information about access, parking, loading, ceiling heights, fixing restrictions, fire and safety requirements, power supplies and collection arrangements.
The installation area must be clear, safe and accessible at the agreed time. If access is delayed, restricted or materially different from the information supplied, we will try to complete the installation but may need to adapt the design. Any reasonable additional cost will be discussed with you as soon as possible.
We will not attach decorations to walls, ceilings, fixtures or venue property where we believe doing so may be unsafe or cause damage. Final decisions about safe installation methods remain with us and, where applicable, the venue.
Once an installation has been completed and accepted, we are not responsible for damage caused by guests, venue staff, weather, unauthorised movement, tampering or other third parties.
9. Balloon care and lifespan
Balloons are affected by temperature, direct sunlight, wind, rain, humidity, heating, air conditioning, static, sharp surfaces and handling. Outdoor installations and balloons placed near windows or heat sources have a higher risk of oxidising, changing appearance or bursting.
Any guidance we give about float time or lifespan is an estimate rather than a guarantee, because conditions after delivery or installation are outside our control. This does not affect your rights if the goods or services themselves are faulty or not provided with reasonable care and skill.
10. Hired props and equipment
All hired items, including backdrops, frames, easels, plinths, light-up numbers and other props, remain our property.
The agreed hire period and collection arrangements will be shown in your booking confirmation. You must:
keep hired items secure and protected from damage, theft and adverse weather;
use them only for their intended purpose;
prevent guests or venue staff from moving, climbing on or altering them;
not remove them from the agreed venue without our written permission; and
make them available for collection at the agreed time.
You may be charged the reasonable cost of repairing or replacing items that are lost, stolen or damaged while in your care, excluding fair wear and tear or damage caused by our own actions. Any damage deposit and any reasonable late collection or replacement charge will be explained before booking.
Electrical items must be used only as instructed and must not be used outdoors or near water unless we have specifically confirmed that this is suitable.
11. Safety
Children and animals must be supervised around balloons, ribbons, weights, frames, electrical items and hired props. Deflated or broken balloons can present a choking risk and should be removed immediately. Balloons must never be deliberately inhaled and must not be released outdoors.
Please tell us before booking if a latex-free design is required or if the venue has restrictions relating to latex, helium, fixings or electrical equipment.
12. Changes, postponements and cancellations by you
Please notify us in writing as soon as possible if you need to change, postpone or cancel a booking.
We will consider date changes subject to availability. Moving a booking may require a revised quotation where supplier prices, travel, staffing, venue requirements or the scope of work have changed.
Cancellation charges will reflect the work completed, personalised goods produced, materials ordered, third-party costs committed and other losses that we cannot reasonably avoid. We will take reasonable steps to reduce our losses and will provide an explanation of any amount retained or still payable.
Where you have a legal right to cancel a distance contract, we will honour it. If you ask us to begin providing a service during a statutory cancellation period, we may ask for your express consent and you may have to pay for the service supplied before cancellation.
13. Changes or cancellation by us
We may need to make reasonable changes where products become unavailable or circumstances outside our control affect the original plan. We will tell you about any material change and offer an appropriate alternative.
If we cannot fulfil the booking, we may offer a suitable replacement date, alternative design or appropriately skilled subcontractor. You are not required to accept a material alternative. If we cancel and cannot provide the agreed goods or services, we will refund the amount paid for the part we cannot provide.
14. Events outside our reasonable control
We are not responsible for delay or failure caused by circumstances we could not reasonably prevent, including severe weather, accidents, road closures, venue closure, public authority restrictions, widespread utility failure, supplier disruption or serious illness.
We will contact you as soon as reasonably possible and try to minimise the effect. Depending on the circumstances, we may offer an alternative date, adapted service or refund for any part that cannot be supplied, less any fair and unavoidable costs already incurred where the law permits.
15. Problems, faults and complaints
Please inspect collected or delivered goods as soon as reasonably possible and tell us promptly if there is a problem. For an event installation, please raise visible concerns before we leave the venue wherever possible so that we have a fair opportunity to put them right.
We will assess the issue and, where appropriate, offer a repair, replacement, repeat performance, price reduction or refund in line with your legal rights. Nothing in these terms removes your rights where goods are faulty, not as described or services are not performed with reasonable care and skill.
Complaints can be sent to [email protected]. Please include your name, booking date and a clear description of the issue. Photographs may help us investigate physical damage or product faults.
16. Training courses
A training place is confirmed only after written acceptance and receipt of the payment or deposit requested. The course description will explain the planned content, date, location, materials and anything attendees must bring.
Attendees are responsible for their own travel, accommodation and personal belongings unless expressly included. Course content may be adjusted where reasonably necessary to suit the group, available materials or current industry practice without reducing the overall value of the training.
If you need to cancel or transfer a place, the terms stated in your booking confirmation will apply and any charge will reflect costs and losses that we cannot reasonably avoid. If we cancel a course, we will offer a transfer or refund of the course fee paid. We are not responsible for separate travel or accommodation costs unless the law requires otherwise, so refundable arrangements are recommended.
Training materials, recordings and course resources are for the attendee’s personal professional development. They must not be copied, sold, shared, taught, published or redistributed without our written permission. Attendance does not guarantee any particular business income or result.
17. Balloon Network and subcontractors
We may use carefully selected balloon artists, installers, assistants, couriers or other subcontractors to help deliver a booking. Where your contract remains with Create and Cherish, we remain responsible for the services we have agreed to provide.
If we introduce you to an independent Balloon Network member and you contract with that artist directly, we will make this clear before you book. The independent artist’s own quotation and terms will then apply to their work.
For nationwide or multi-location projects, final designs may require reasonable local adaptations to suit the venue, available materials and installation conditions while maintaining the agreed overall brand and quality standards.
18. Customer-supplied logos, artwork and materials
If you provide a logo, trademark, photograph, wording or other material, you confirm that you have permission for us to use it for your order. You are responsible for claims arising from materials you supplied without the necessary rights.
We may decline wording, imagery or a design that is unlawful, unsafe, discriminatory, offensive or likely to infringe another person’s rights.
19. Photographs and publicity
We may ask to photograph completed work for our records and portfolio. We will not rely on these terms alone as permission to use identifiable images of customers, guests or children in marketing. Where consent is required, we will ask separately. You may tell us if the venue or event is confidential.
20. Intellectual property
Our website content, original designs, photographs, written materials, course materials and branding remain our intellectual property or that of the relevant owner. Booking a display does not transfer ownership of the design or grant permission to reproduce our commercial materials, except for normal personal photographs of your own event.
21. Liability
We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or your statutory rights as a consumer.
We are not responsible for losses that were not reasonably foreseeable when the contract was made, or for loss caused by inaccurate information, unsafe conditions or a breach of these terms by you or a third party.
If you are booking wholly for business purposes, we are not liable for loss of profit, revenue, business, anticipated savings or indirect loss. Subject to liabilities that cannot legally be limited, our total liability to a business customer will not exceed the total amount paid or payable for the affected booking.
22. Personal information
We use personal information to respond to enquiries, administer bookings, take payment, arrange delivery or installation and meet our legal obligations. Further information is available in our Privacy Policy on this website.
23. Website information and third-party links
We take reasonable care to keep website information accurate, but photographs are illustrative and availability, colours, prices and specifications may change. A website listing is an invitation to enquire or order and is not acceptance of a booking.
Our website may link to third-party services. We are not responsible for the content, availability or privacy practices of those independent websites.
24. General terms
If any part of these terms is found to be invalid or unenforceable, the remaining terms will continue to apply.
If we delay enforcing a right, that does not mean we have waived it. You may not transfer a booking to another person without our written agreement, although we will consider reasonable requests.
No person other than you and us has a right to enforce this contract, except where an independent supplier is expressly identified as a contracting party.
25. Governing law
These terms are governed by the law of England and Wales. If you are a consumer living elsewhere in the UK, you retain any mandatory protections and rights to bring proceedings available where you live.
26. Changes to these terms
We may update these website terms from time to time. The version that applies to a booking will normally be the version supplied or available when that booking was confirmed, unless a change is required by law or agreed with you.